At Insinkerator®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal information. By using Insinkeratorinfo.com and related websites, you agree to the data practices described below.
What Information Do We Collect?
We collect two basic types of information through our websites:
- Personal Information – Data that identifies you as an individual, such as your name, email address, postal address, phone number, and payment information.
- Non-Personal Information – Data that cannot identify you individually, such as website usage data, browser information, referring/exit pages and URLs, platform type, number of clicks, etc.
Information You Provide Directly
We collect personal information you voluntarily provide when interacting with our websites and services. This includes:
- Account registration – Creating an account requires your contact and identity details.
- Orders and purchases – When you buy products, we collect your name, contact information, shipping/billing details, and payment information.
- Service requests – If you request service, warranty, or support, we collect contact info, product details, and communications.
- Surveys and promotions – Any information you submit for surveys, questionnaires, contests, or promotional offers.
- Feedback and correspondence – Any personal data in messages or inquiries you send to us.
Information Collected Automatically
As you use our websites, certain information is passively collected through cookies, web beacons, and other technologies, including:
- Site activity – Pages visited, content viewed, searches, clicks, downloads, and more.
- Device information – Hardware model, operating system, browser type, IP address, unique device identifiers, and settings.
- Location information – Approximate location inferred from IP address.
- Log files – Server logs that record site activity and errors.
We use cookies and similar technologies to enable essential site functionality, analyze site usage, and assist with marketing. You can control cookie preferences through your browser settings.
How Do We Use Your Information?
We only use your personal information for the purposes listed below:
- Fulfilling orders – Billing, shipping, returns, repairs, etc.
- Managing services – Managing warranties, support requests, accounts, and communication.
- Marketing and advertising – Sending promotional communications, targeted advertising, and managing promotions.
- Improving our websites – Personalizing content, analyzing usage, fixing errors, improving security.
- Communications – Responding to inquiries, feedback, surveys, etc.
- Legal and compliance – Enforcing terms, policies, and agreements; complying with laws.
We only process your personal information for the purposes stated in this policy or with your explicit consent. We will not use your data for unrelated or undisclosed purposes.
When Do We Share Your Information?
We do not sell personal information to third parties for marketing or advertising. We only share data with affiliates, partners, and contractors when necessary to fulfill the purposes outlined in this policy. This includes:
- Service providers – Vendors who help us operate our services (hosting, payment processing, shipping, etc).
- Resellers and distributors – Authorized partners who help market, sell, install, and support our products.
- Corporate affiliates – Parent and subsidiary companies within our corporate family.
- Legal and regulatory entities – Law enforcement, government agencies, courts, and regulators when compelled by subpoena, court order, or investigation.
- Business transfers – Parties involved in a corporate sale, merger, reorganization, dissolution, or similar event.
We only share the minimum amount of information necessary for these purposes. We have confidentiality agreements to protect data shared with third parties.
How Long Do We Retain Your Information?
We retain personal information as long as needed to fulfill the purposes in this policy, unless a longer period is required by law. Typical retention periods are:
- Account data – Retained until account is closed.
- Purchase history – Retained for 7 years under financial regulations.
- Marketing data – Retained until subscription is canceled or you opt-out.
- Usage data – Retained for 2 years in anonymized, aggregated form.
- Correspondence – Retained for 2 years after last interaction.
We destroy personal data at the end of the applicable retention period through secure deletion methods.
How Do We Protect Your Information?
We employ administrative, technical, and physical safeguards to secure your personal information, including:
- Secure network architecture, firewalls, intrusion detection.
- Endpoint and mobile device security tools, antivirus, encryption.
- Access controls and employee training on handling sensitive data.
- Anonymization and minimization of collected data.
- Regular security audits and vulnerability assessments.
While we strive to protect your information, no security measures are 100% guaranteed. We cannot ensure or warrant the complete security of our systems.
Your Data Rights and Choices
To the extent required by law, you have certain rights regarding the personal information we collect:
- Access – You can request records of your personal data we have on file.
- Rectification – You can have inaccurate or incomplete data corrected.
- Erasure – You can request we delete some or all of your data.
- Portability – You can ask for copies of your information in a common format.
- Restriction – You can request limits on how we process your data.
- Objection – You can object to processing of your information.
- Withdrawal of consent – You can revoke consent for data collection and use at any time.
To exercise these rights, please contact our Data Protection Officer. We will respond to all requests in a timely manner and as required by law.
You also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in law or our data practices. If we make significant changes, we will notify you through website postings, emails, or other means. All changes take effect immediately upon posting to the website.
Your continued use of Insinkeratorinfo.com after any changes or notifications constitutes acceptance of the revised Privacy Policy.
Contact Our Data Protection Officer
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Data Protection Officer
InSinkErator
4700 21st Street
Racine, WI 53406-5093 USA
privacy@insinkeratorinfo.com
Or by phone at 262-554-5555
We will respond to all inquiries in a timely manner and make good faith efforts to resolve any privacy concerns. Thank you for trusting Insinkerator® with your personal information!